Return policy

Please confirm the conditions that apply to your purchase.

Start with your order

The applicable return period, item-condition requirements and shipping arrangements should be provided by the seller when you purchase. This collection guide does not set a separate return window or promise a refund.

Contact the seller

Use the contact details in your order confirmation or receipt. Provide your order reference, the item concerned and the reason for your enquiry. Keep the original packaging and proof of purchase where available.

Before posting

Wait for the seller to confirm the return address, any required authorisation, and who is responsible for return transport. Do not use the website domain as a physical return address.

Assessment and next steps

Ask the seller how the returned item will be assessed and how any agreed remedy will be communicated. Keep a record of the correspondence and any dispatch details.